Privacy Policy

Overview

This Privacy Policy explains what information OVYR collects, how it is used, and the choices you have when you call our number and use our missed-call follow-up and support service. You may contact us at info@ovyr.pro.

OVYR is operated by CARLOS DAVID INOJOSA AGNELL, the sole proprietor registered for this messaging program.

Information We Collect

When you use our service we may collect the following information:

• Your name, if you provide it to us.
• Your phone number.
• Messages you send to us and messages we send to you as part of the service.
• Call details, such as the time and duration of your call and the phone number you called from.
• Project information you share with us, such as details about the service or work you are interested in.

How We Use Your Information

The information we collect is used to provide and improve our missed-call follow-up and customer-support service. This includes contacting you when you call and a follow-up message is appropriate, responding to messages you send us, and managing your consent choices.

Mobile Messaging and SMS

When you call the OVYR phone number, you will hear an automated disclosure and may be offered the choice to press 1 to consent to receiving automated text messages from OVYR. These messages include missed-call follow-ups and conversational customer-service questions about flooring or home-improvement projects, including the requested service, approximate project size, project location, and preferred callback time.

If your call is not answered and you have consented to receive texts, we may send you one automated follow-up SMS. Additional conversational messages are only sent if you reply to our messages. Message frequency varies based on your interaction with us. Message and data rates may apply.

Mobile information, text-messaging originator opt-in data, and consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

You can reply STOP to any message to opt out of receiving further SMS messages from us. You can reply HELP at any time to receive information about the program. After you opt out, we may still contact you by other means for non-marketing purposes as allowed by law.

Consent and Your Choices

Your consent to receive text messages is provided orally (the “Press 1” step during your call) and is optional. It is not a condition of purchasing any goods or services from us. You may revoke your consent at any time by replying STOP or by contacting us using the details above.

Sharing of Information

We do not sell your personal information. We share information only as needed to operate the service, comply with legal obligations, or with service providers who help us operate our messaging and support systems under appropriate safeguards.

Contact Us

If you have questions about this Privacy Policy or the handling of your information, please contact us at info@ovyr.pro.